Refund policy

Cancellations & Refunds: At Salon Supplies Hub we pride ourselves on having the best return
policies in the industry. Cancel your order any time before it ships completely free of
charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to  support@salonsupplieshub.com call us
at (346) 666-7485
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund
you in full before your order leaves the warehouse. Reach agents during business hours
at (346) 666-7485, the chat in the bottom right, or email
 support@salonsupplieshub.com time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products
are put into production specifically for your order.
These units are custom made to your specification or created once you order. Once you
place your order they start building your unit. Your warranty will guarantee you a fully
functional and operational product. If it is not clear whether your order is custom or
made to order, please message or call us.
All sales are final for Custom made and Made to order products.
Refunds and Returns.
If you need to exchange your product, you may do so. You, as the customer, are
responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products
directly from the manufacturer. Therefore, if the manufacturer will not permit us to
return a product, we cannot offer you a return. This often varies on a case-by-case basis;
please reach out to us if you would like specific information on your brand and/or
product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a
25% cancellation fee + return shipping costs. If you are replacing the product with
something else, we may be able to help you cover some of the costs depending on the
product.

Customers have 30 days from the date they received the item to initiate a return,
however, please check the specific return policy for the brand of product you are
purchasing as the brand specific return policy on the product page overrides this
general return policy of 30 days.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide
estimated shipping times on the product pages based upon what our suppliers and
freight companies tell us, and those estimated shipping times may change or vary
without notice (Due to supply chain issues, the steel mills behind on making metal, the
manufacturers delayed because of the mills, the overwhelming demand on shipping,
factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Salon Supplies Hub control. While
this might be frustrating, we ask you to please be patient and understanding with us in
these tough times. We thank you for your business and appreciate your patience.
Please Read the Following
When you are making a purchase from , you are acknowledging the
following of the Exchange Agreement:
● I understand I am to inspect the package upon delivery, and notate and take
pictures if there is any damage and provide it to salon supplies hub within 24
hours of the product being delivered.
● I understand that I am responsible for the cost of return shipping and the cost of
a new product shipping in the case of a refund or exchange.
● I understand that products need to be returned unopened and unused. An
additional restocking fee may occur.
● I understand that if my order has left the warehouse, that I am unable to receive a
full refund.
● I understand that if I return my order once it has shipped, I will be responsible for
paying any return shipping fees and restocking fees, which vary by product but
are usually around 20%.
● I understand that shipping date estimates outlined on product pages are
estimates and may change due to factors completely outside the control of  Salon Supplies Hub.
● I understand and agree that I will not cancel my order or file a chargeback for an
order delay or because an estimate time provided to me turned out to be

incorrect due to factors outside the control of Salon Supplies Hub (such as
manufacturing and logistical constraints of our partner companies).
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage,
you should make note of it when signing for delivery. If your item(s) do arrived
damaged please send photos of damage, box and SKU, along with a brief description of
the damage to support@salonsupplieshub.com we will process an insurance claim
on your behalf. Photos and videos must be sent for freight damage within 24 hours of
arrival or the freight damage claim will not be valid. Any punctures, or visible signs of
exterior damage must be reported within 24 hours.

Warranty
Warranties vary depending upon the manufacturer - see individual product pages for
details. Warranty damages occur over time and from use. If an item was damaged upon
arrival, and not reported within 30 days, that is not a warranty claim.
Returns
The Salon Supplies Hub default is that customers will be responsible for all return
shipping charges or reconsignment fees caused by customer error, unless otherwise
stated on the product page.
Nearly all of our products have guarantee warranty policies - meaning that you will 100%
get a fully functional, operating product that you paid for without any extra expenses
incurred on your end - please see individual product pages for details.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one
of the two items is returned, you will get a replacement of that item or store credit for
the value of that item when purchased on its own. If your order has shipped, you (the
buyer) will also be responsible for actual return shipping charges and depending on the
manufacturer, potentially a restocking fee. Refunds will only be issued to the original
credit card that you use when placing your order.
All customers agree that they have read, understand, and agree to the terms and
conditions above.

Individual items will have a varying refund and return policies depending on the
manufacturer. Please see individual product pages for details or contact
support@salonsupplieshub.com.

Chargebacks
Our team of agents are here to assist you and resolve any issues. We have purposefully
made our policies as fair as possible, and we believe they are the top in the industry. We
are on your team. We are immediately responsive and will do all that we can to help you
out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable
for theft. If you have not received a product, or have an issue with a product that you did
receive, please contact us, and we will help you resolve your issue. Please do not file
chargebacks for issues that we can resolve together. Thank you for shopping with us!

Contact Information
Questions about the Payment Options should be sent to us at our contact information,
which is posted below:
Business Name: Salon Supplies Hub
Email: support@salonsupplieshub.com

Phone Number: (346) 666-7485
Customer Service Hours: Mon-Fri 9am-5pm EST